Helplines over Christmas

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Christmas can be a stressful time for some young people because Christmas is not always the happiest time of the year. If you need help and support over this period Info is open, however listed below are helplines that will also be able to help.


Call 0300 123 3393 or text 86463. Mind offers advice, support and information to people experiencing a mental health difficulty and their family and friends.


Call 116 123 or 08081640123 for support in Welsh. Available 24 hours a day to provide confidential emotional support for people who are experiencing feelings of distress, despair or suicidal thoughts.

The Mix

Do you need help now? Our crisis messenger text service provides free, 24/7 crisis support across the UK. If you’re aged 25 or under, and are experiencing any painful emotion or are in crisis, you can text THEMIX to 85258.


Call 0800 1111. You can talk to us about anything. No problem is too big or too small. Up to 19 years of age.


Call 0800 068 4141 or text 07786 209 697 for Prevention of Youth Suicide. Open 10am-10pm on weekdays and 2pm-10pm on weekends and bank holidays.

PAPYRUS is the national charity dedicated to the prevention of young suicide. They support young people under 35 who are experiencing thoughts of suicide, as well as people concerned about someone else.


Crisis Messenger, text for free 24/7 support across the UK if you are experiencing a mental health crisis. If you need urgent help text YM to 85258.

Campaign against Living Miserably (CALM)

Call 0800 58 58 58. A helpline for men in the UK who are down or have hit a wall for any reason, who need to talk or find information and support, lines open 5pm to midnight, every day of the year.

Wales’s Drug & Alcohol Helpline

Call 0808 808 2234 or text DAN & your question to 81066 or

C.A.L.L Mental Health Helpline

Call 0800 132 737 or text HELP & your question to 81066

Welfare Rights Advice Line

Call 01978 298255 – Monday to Friday, 9:30am – 12 noon

Funding Partners

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